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RCAP Leasing > Customer Assistance

Customer Assistance

To our valued Lessees:

We would like to take this opportunity to thank you for your business and continued support. If you have any questions about your business with RCAP® Leasing, please refer to our Frequently Asked Questions below or contact our Customer Service team, who will be happy to assist you.

Frequent Asked Questions

Account Information

Expand How do I change the address for my lease?

Expand Where can I send my correspondence?

Expand I have changed bank accounts how do I ensure that payments are drawn from my new account?


Lease/Rental Contract

Expand Do I own the equipment?

Expand Can I sell the equipment?

Expand Can I relocate the equipment from one location to another?

Expand Can I cancel the lease at any time?

Expand When are my lease payments withdrawn from my account?

Expand Who benefits from any warranties associated with the equipment?

Expand Can I add additional equipment to my lease at any time?


Lease Expiry, Trade ups and Buy-outs

Expand How is the buyout amount calculated?

Expand What is the "fair market value (FMV)" for a purchase option?

Expand What are my options at the end of my lease?

Expand Can I add additional equipment to my lease?


Payments, Invoices and Service Fees

Expand How does RCAP calculate past due interest?

Expand When are invoices sent?

Expand How can I pay my lease payments?

Expand I have received a statement, when was the invoice sent?

Expand What taxes am I being charged?

Expand What is an invoice fee?

Expand Why have my payments increased?

Expand Do I have to pay monthly?

Expand What is past due interest?

Expand How are service and repairs on the leased equipment handled?

Expand Why was money withdrawn from my account prior to the start date of my lease?


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