Customer Service

If you have any questions about your business with RCAP® Leasing, please refer to our Frequently Asked Questions below or contact our Customer Service team, who will be happy to assist you.

Account Information

Please contact one of our dedicated Customer Service Specialists by Email:

In order to complete your request, please confirm what type of address you would like to change.

  • Customer Address (main location)
  • Billing Address
  • Equipment Address

Please also fill in the details below

  • Old Address:
  • New Address:
  • Effective Date:
  • Contract Number(s)
All correspondence can be sent to:
RCAP Leasing Inc.
5575 North Service Rd., Suite 300
Burlington, ON L7L 6M1
Fax: 1-800-436-0884

To ensure payment is withdrawn from your new account, please send us a void cheque from your new account, with your lease contract number(s).

Please email our Customer Service department at You may also fax a scanned copy of the void cheque to (1-800-436-0884). Please note we will require 5 business days prior to your next payment date to ensure the pre-authorized debit is re-routed before your next payment due date.

Lease/Rental Contract

No. During the term of the lease, the equipment is owned by RCAP Leasing on lease to you.
Once you have completed your option to buy out the lease you have the right to sell the equipment. Prior to buying out the lease, the equipment belongs to RCAP Leasing and cannot be sold.
Yes, the equipment can be moved within Canada only, however you must contact RCAP Leasing prior to relocating, to inform them of the new location. As legal owners of the equipment, RCAP Leasing must know the physical location of the equipment at all times. Please keep in mind, tax adjustments may be required. Please see "How do I change the address for my lease?" for more information.
Your lease contract with RCAP is non-cancelable. However you can buy-out the lease or upgrade your current equipment at any time.
Your lease payment is withdrawn the first 1st or 15th of every month. The withdrawal date cannot be changed.
You do. All dealer warranties are passed to you the Lessee.

Lease Expiry, Trade ups and Buy-outs

Your buyout is based on the number of payments remaining on your lease contract, plus the buyout option listed on your lease contract plus any applicable fees as per the Terms and Conditions of your lease contract.

For the exact amount, please contact Customer Service at

Fair market value is the price that the equipment could be sold for in today's market conditions.

You have three (3) options at the end of your lease:

Purchase the equipment at its current fair market value or your stated purchase option;
Continue to lease at the original lease rate according to your signed agreement;
Terminate your lease and return the equipment to RCAP Leasing (call customer service for return instructions).
While additional equipment cannot be added to an existing lease, we would be happy to help you start a new lease that could be set-up to co-terminate with your existing one. Payments for each lease are made separately.

Payments, Invoices and Service Fees

Invoices are sent approximately 3 weeks prior to the due date of your lease payment.

Pre-Authorized Debit (PAD) is preferred. Direct Deposit option is also available. Payments can also be made by cheque payable to RCAP Leasing Inc.

Please note; Pre-Authorized Debits may be a condition of your credit approval, in which case this would be the only acceptable payment method.

RCAP Leasing does not issue statements on its accounts.

Lease payments are subject to both Provincial Sales Tax (PST), and Goods and Services Tax (GST) or Harmonized Sales Tax (HST).

In the event that you or your business is tax exempt, please provide RCAP Leasing with the appropriate documentation, and we will adjust your lease payment accordingly.

A fee of $5.00 is charged to cover the cost of generating an invoice. To avoid this fee, customers are encouraged to set-up Pre–Authorized Debits (PAD) from their bank account. One of our Customer Service Specialists would be happy to help you do this. Please contact us at 1-800-263-5137.

In most cases, your payment has increased because we have added an asset protection fee to your lease contract.

This fee is automatically added to your lease payment if we have not received confirmation that you have insurance coverage for the equipment through another insurance provider. Please contact Customer Service at with your insurance document.

Lease payments can be made monthly, quarterly, semi-annually, or annually. The payment mode is determined by you prior to signing the lease contract. RCAP is happy to customize payment schedules that work best for your business at time of signing.
Your authorized equipment reseller will handle repairs and service in the same manner as if you had purchased the equipment. The manufacturer's warranty may or may not cover service and repair costs. You are responsible for out-of-warranty service.

A charge to your account prior to your lease start date may be one or both of the following:

Last Payment on Deposit: Typically equal to one payment, retained at the start of your lease. It may be credited towards your purchase option, or reimbursed when your lease is terminated.

Still Need Help?
Speak to Someone at RCAP

Call our Helpline 8:30am - 5pm ET: 1-800-263-5137

Contact Customer Service